Frequently Asked Questions - VRDC Fall 2017


This page contains a collection of answers to the most common questions people ask about VRDC Fall 2017. If you have a question and can't find the answer on the site, please let us know--chances are, someone else has the same question.

Event Date & Location

When/Where is VRDC Fall 2017?

September 21-22, 2017

Hilton San Francisco Union Square
33 O'Farrell Street,
San Francisco, CA 94102

Conference Registration

How do I contact a "live" person for registration help and information?

Please call (415) 947-6918 or (866) 535-8993 or email [email protected] for help and information.

What is the cost of admission?

For details about these passes and prices, visit our Passes & Prices page.

I've just registered online, when will I receive my receipt and confirmation?

If you registered and paid online, the final page of the registration process is your receipt and confirmation. Please make certain to make a copy of your receipt for expense purposes as well as any follow-up with the VRDC Fall 2017 Registration Department. If you printed an invoice and submitted it with your check payment, we will email you a confirmation and receipt, once your registration is received and processed. Online registration without payment does NOT secure early registration discount.

Why do I have to create a unique log in and password for my registration?

For your privacy and protection we require anyone registering online to create a unique login for access to their registration. Having a login allows you online access to your receipt, pass selection and information about your registration.

How do I register a Group?

To take advantage of our group discount, your group must consist of 6 or more attendees from the same company and they must be registered at the same time. Additional registrations from the same company added at a later date will not be entitled to the group discount unless they are submitted under the same terms & conditions described here:

Terms and conditions: The group discount of 10% is only valid off the current registration price. No other passes are entitled to the 10% discount and additional discounts, such as Exhibitor or other special discounts are not combinable with the group discount.

If you are a studio interested in purchasing 6 or more VRDC Fall 2017 passes, please view our Group Registration section.

When do I receive my badge?

Event badges will NOT be mailed in advance of the event, but can be collected on-site, please refer to the registration hours on your confirmation email. Short range "Touch 'N Go" RFID badges will be in use at VRDC Fall 2017.

Show Hours

What are the VRDC Fall 2017 on-site registration hours?

Thursday Sept. 21: 8:00am - 6:00pm
Friday Sept. 22: 8:30am - 5:00pm

Travel & Hotels

Is there a discount available for lodging at VRDC Fall 2017?

Yes, travel details are provided on the travel section of the website.

Conference Schedule

Where can I find a schedule of conference sessions?

VRDC Fall 2017 conference session information will be coming soon! View VRDC 2016 content here!

Can I access conference information through the VRDC Fall 2017 mobile app?

The VRDC Mobile App can be downloaded to an iPhone or Android device through the App store. The mobile app will be live closer to the show.

Speaking at VRDC Fall 2017

I would like to speak at the conference. How do I submit a proposal?

Call for Submissions details are available here. Deadline to submit: April 21 by 11:59pm PT.

Are there specific subjects that I should submit speaking proposals for?

Yes. The Call for Submissions page has an extensive list of topics that the VRDC Fall 2017 would like to cover. Please check the respective Call for Submissions pages for further information.

Other Questions

Americans with Disabilities Act - How can I request assistance?

If you require special assistance, auxiliary aids, interpreters or other reasonable accommodations while at the conference and/or expo, please contact our Operations Department at (415) 947-6348, at least four weeks prior to the event date.

If I am an international attendee, do I need a visa to attend the conference?

Maybe, please view United States visa requirements here. After purchasing a conference pass, the attendee can submit a request for a letter of invitation to the conference. Please email your request for a letter of invitation to the VRDC Fall 2017 Registration Department.

Letters of Invitation

Letters of Invitation are usually only required by foreigners who must obtain a VISA in order to attend the conference.

  • All persons who require a Letter of Invitation to attend the conference must be registered and paid in full.
  • Letters of Invitation will only be issued to the registrant and only after the registration is paid in full.
  • Letters of Invitation are only issued in the name of the registrant.
  • Additional documentation may be required in order to complete the letter of invitation and verify your payment. Failure to provide the requested documentation by the specified date may result in the fees previously paid being reversed or returned.


Are there volunteer opportunities at the VRDC Fall 2017?

Unfortunately there are not volunteer opportunities at VRDC Fall 2017.

Cancellation Policy

What is the cancellation policy at VRDC Fall 2017

If you need to cancel your conference registration you may do so for a full refund, less a $300.00 service charge, until Friday, August 25, 2017. Attendees who register prior to or after the deadline date or who do not cancel in writing by the deadline date are liable for the pass cost and will be charged for the full registration fee.

Sorry, refunds are not available for no-shows. If you are unable to attend the event, we recommend that you send a substitution in your place. Changes to registrations must be presented in written form. Please download the Registration Update Form and fax your cancellation, changes or substitution request to (218) 740-6883, or mail your request to:

UBM Events Registration Department
VRDC Fall 2017
131 W First Street
Duluth, MN 55802
[email protected]


Rosh Hashanah Observance

Where can I observe Rosh Hashanah at VRDC Fall 2017?

VRDC Fall 2017 conference will be held during Rosh Hashanah, due to limited availability of dates at the event venue. VRDC organizers are happy to offer pro-rated discount passes to anyone who can only attend one of the two days, and for conference attendees who wish to celebrate and observe, the closest Synagogues are listed below.

496 Natoma St
San Francisco, CA 94103

Congregation Keneseth Israel
873 Sutter St
San Francisco, CA 94109

In addition, VRDC Fall would like to offer the option for attendees to request a kosher lunch. If you would like to request a kosher meal, please email Meredith Omori by September 11th.